Frequently Asked Questions
Everything you need to know about your Good Smile US order.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-7 business days once the order has been processed. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition collaboration items may be final sale.
How can I ensure I am buying authentic merchandise?
Good Smile US is an official storefront. All products sold on our site are 100% authentic, licensed merchandise. Look for the holographic security seal on the packaging of applicable items.
Do you offer international shipping?
Currently, Good Smile US ships to the United States and Canada. For shipping to other regions, please visit our global shop to ensure local compliance and faster delivery.
Can I cancel a pre-order?
Pre-orders can be cancelled as long as the request is made before the shipping process begins. Once a pre-order has entered the fulfillment stage, it can no longer be cancelled but may be eligible for a return.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.