Returns & Exchanges

At Good Smile US, we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, we offer a 30-day window for returns and exchanges on all unworn merchandise with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the order history section to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all labels and protective bags are included to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is processed.